Terms and Conditions

Last updated: 13 July 2026

1. ABOUT US AND THESE TERMS

These terms and conditions (“Terms”) apply to all gas repair, installation, inspection and related services (“Services”) provided by The Gas Repair Company (“we”, “us”, “our”) of 6 Portland Gardens, Kirkcaldy, Fife, Scotland KY2 6XY.

By booking our Services, whether by phone, email or through our website (gasrepaircompany.com), you agree to these Terms. Please read them carefully before booking. If anything is unclear, contact us at contact@thegasrepaircompany.com or +44 20 8567 3626 before proceeding.

Nothing in these Terms affects your statutory rights as a consumer.

2. OUR SERVICES

We provide domestic, commercial and catering gas services across Scotland, including gas repairs, gas appliance installation, gas safety inspections, and 24/7 emergency call-outs.

All gas work is carried out by Gas Safe registered engineers in accordance with applicable gas safety regulations and industry standards. You may ask to see an engineer’s Gas Safe ID card at any time.

3. QUOTES AND ESTIMATES

Free estimates are provided on a no-obligation basis. An estimate is our best assessment of the likely cost based on the information available at the time and is not a fixed price unless we state otherwise in writing.

If, once work begins, we discover additional faults or circumstances that materially change the scope or cost of the work, we will inform you and obtain your approval before carrying out any additional chargeable work, except where immediate action is required to make a dangerous situation safe.

Quotes and estimates are valid for 30 days unless otherwise stated.

4. BOOKINGS AND ACCESS

When you book a Service, we will agree an appointment date and, where possible, a time window. We will make all reasonable efforts to attend as scheduled, but appointment times are estimates and may be affected by emergencies or circumstances beyond our control.

You must ensure that an adult (aged 18 or over) is present at the property during the appointment and that our engineers have safe and reasonable access to the work area, including gas meters, appliances and pipework. If we cannot gain access at the agreed time, we may charge a reasonable missed appointment fee and the visit will need to be rebooked.

5. EMERGENCY CALL-OUTS

Our emergency service operates 24/7. Emergency call-out rates may differ from standard rates, particularly outside normal working hours, and will be confirmed when you book.

If you smell gas or suspect a gas leak, you should also contact the National Gas Emergency Service on 0800 111 999 immediately. Our emergency service does not replace this.

6. PRICES AND PAYMENT

All prices will be confirmed before work begins, either as a fixed quote or an agreed rate. Prices include VAT where applicable unless stated otherwise.

Payment is due on completion of the work unless we have agreed other terms in writing. We accept payment by the methods confirmed at the time of booking.

For larger jobs, such as installations, we may require a deposit before work begins. Any deposit will be confirmed in writing along with the payment schedule.

If payment is not made when due, we may charge interest on the overdue amount and recover reasonable costs of collection. Title to any goods or parts supplied does not pass to you until payment has been received in full.

7. YOUR RIGHT TO CANCEL

Where you book our Services by phone, email or online (a “distance contract”), you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the contract, without giving a reason.

If you ask us to begin work within the 14-day cancellation period and then cancel, you must pay for the Services provided up to the point of cancellation. If the work has been fully completed within the cancellation period at your request, you lose the right to cancel.

For urgent repairs and maintenance visits that you have specifically requested, the right to cancel does not apply to that requested work, although it may still apply to additional goods or services beyond what was necessary.

To cancel, contact us at contact@thegasrepaircompany.com or +44 20 8567 3626.

Outside the statutory cancellation rights, if you need to cancel or rearrange an appointment, please give us at least 24 hours’ notice. We reserve the right to charge a reasonable cancellation fee for late cancellations where we cannot reallocate the appointment.

8. PARTS AND MATERIALS

Where parts or materials are required, we will use new parts of satisfactory quality unless otherwise agreed. Manufacturer warranties apply to parts as provided by the manufacturer.

If a required part is not readily available, we will advise you of the expected lead time. We are not responsible for delays caused by suppliers or manufacturers, but we will keep you informed.

Any parts removed and replaced during the work will be disposed of by us unless you ask to retain them before work begins.

9. GUARANTEE AND WORKMANSHIP

Under the Consumer Rights Act 2015, we must carry out our Services with reasonable care and skill. If we fail to do so, you are entitled to ask us to repeat or fix the work at no additional cost, or where that is not possible or done in a reasonable time, to a price reduction.

In addition, we guarantee our workmanship for 12 months from the date of completion. This guarantee covers defects in our workmanship only. It does not cover:

• Faults arising from misuse, neglect, accidental damage or interference by anyone other than us
• Pre-existing faults in appliances, pipework or systems we were not engaged to repair
• Normal wear and tear
• Parts, which are covered by the manufacturer’s warranty

To make a claim under this guarantee, contact us with details of the issue and we will arrange to inspect the work.

10. GAS SAFETY

Your safety is our priority. If our engineers identify a dangerous or at-risk gas appliance or installation at your property, they are required to follow the Gas Industry Unsafe Situations Procedure. This may involve disconnecting or advising against the use of an appliance, even if it is not the appliance we were called out to work on. We will explain any such action and record it.

We will not reconnect or recommission any appliance or installation that does not meet safety requirements.

11. OUR LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

Subject to the above, we are not liable for losses that were not reasonably foreseeable when the contract was made, losses not caused by our breach of these Terms, or business losses where you are a consumer.

We are not responsible for pre-existing defects in your property, appliances or gas installation, except to the extent we have been engaged to repair them and have failed to do so with reasonable care and skill.

12. EVENTS BEYOND OUR CONTROL

We are not liable for delay or failure to perform our obligations caused by events beyond our reasonable control, including severe weather, supplier failures, road closures or emergencies requiring us to prioritise urgent safety work. We will contact you as soon as reasonably possible to rearrange affected appointments.

13. COMMERCIAL CUSTOMERS

If you are booking Services in the course of business, the statutory consumer rights and cancellation provisions described in these Terms do not apply, and separate commercial terms may be agreed in writing. Unless otherwise agreed, these Terms apply with the consumer-specific provisions omitted.

14. COMPLAINTS

If you are unhappy with any aspect of our Services, please contact us at contact@thegasrepaircompany.com or +44 20 8567 3626 and we will do our best to resolve the issue promptly. Concerns about gas safety or the conduct of a Gas Safe registered engineer can also be raised with the Gas Safe Register (gassaferegister.co.uk).

15. PRIVACY

We handle your personal information in accordance with our Privacy Policy.

16. GENERAL

These Terms constitute the entire agreement between you and us in relation to the Services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these Terms from time to time. The version in force at the time of your booking applies to that booking.

17. GOVERNING LAW

These Terms are governed by the law of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts. If you are a consumer resident elsewhere in the UK, you may also rely on the consumer protections and courts of the part of the UK in which you live.

CONTACT US

The Gas Repair Company
6 Portland Gardens, Kirkcaldy, Fife, Scotland KY2 6XY
Email: contact@thegasrepaircompany.com
Phone: +44 20 8567 3626