Privacy Policy

Last updated: 13 July 2026

WHO WE ARE

The Gas Repair Company (“we”, “us”, “our”) provides gas repair, installation, safety inspection and emergency gas services across Scotland.

Registered address: 6 Portland Gardens, Kirkcaldy, Fife, Scotland KY2 6XY
Email: contact@thegasrepaircompany.com
Phone: +44 20 8567 3626

We are the data controller for the personal information collected through this website (gasrepaircompany.com) and in the course of providing our services. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHAT INFORMATION WE COLLECT

We may collect and process the following personal information:

Information you provide to us directly:

• Your name and contact details (phone number, email address, postal address) when you request a quote, make a booking, or contact us by phone, email or through our website forms
• Details about your property and the work you require (for example, the type of gas appliance, the nature of the fault, and whether the property is residential or commercial)
• Payment and billing information when you purchase our services
• Any other information you choose to provide in correspondence with us

Information collected automatically:

• Technical data such as your IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies (see the Cookies section below)

Information from newsletter signups:

• Your email address, if you subscribe to our newsletter

We do not knowingly collect personal information from children under 16. Our services are directed at adults arranging gas work for their home or business.

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule, carry out and follow up on gas repair, installation and inspection work
• Process payments and maintain accurate business and accounting records
• Issue safety documentation such as gas safety records where applicable
• Send you our newsletter, where you have subscribed (you can unsubscribe at any time)
• Improve our website and services
• Comply with our legal and regulatory obligations, including gas safety regulations
• Establish, exercise or defend legal claims where necessary

OUR LEGAL BASES FOR PROCESSING

We rely on the following legal bases under UK GDPR:

• Contract: to provide the services you have requested, including quotes, bookings and completed work
• Legal obligation: to comply with health and safety, gas safety, tax and accounting requirements
• Legitimate interests: to operate and improve our business and website, and to communicate with you about work we have carried out
• Consent: for marketing communications such as our newsletter. You can withdraw consent at any time.

WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information. We may share it with:

• Engineers and subcontractors who carry out work on our behalf
• Service providers who support our business, such as website hosting, email, payment processing and booking systems
• Professional advisers such as accountants, insurers and legal advisers where necessary
• Regulators, law enforcement or other authorities where we are legally required to do so

Where we use third-party service providers, they are only permitted to process your data on our instructions and are required to keep it secure.

INTERNATIONAL TRANSFERS

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information only for as long as necessary for the purposes described above:

• Customer and job records: generally up to 7 years after the work is completed, to meet tax, accounting, warranty and legal requirements
• Gas safety records: retained in line with applicable gas safety regulations
• Enquiries that do not lead to work: generally up to 12 months
• Newsletter data: until you unsubscribe

COOKIES

Our website uses cookies and similar technologies to make the site work properly, remember your preferences, and understand how visitors use the site so we can improve it. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website functions.

HOW WE PROTECT YOUR INFORMATION

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Access to personal data is limited to those who need it to carry out their role.

YOUR RIGHTS

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Restrict or object to our processing of your information
• Receive a copy of your information in a portable format
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at contact@thegasrepaircompany.com or write to us at the address above. We will respond within one month.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

CONTACT US

If you have any questions about this privacy policy or how we handle your personal information, contact us at:

The Gas Repair Company
6 Portland Gardens, Kirkcaldy, Fife, Scotland KY2 6XY
Email: contact@thegasrepaircompany.com
Phone: +44 20 8567 3626